Terms of Service

By booking services, you consent to receiving service-related communications (confirmations, reminders, updates). Marketing communications are subject to our Privacy Policy, and you may opt out at any time.

By scheduling and receiving cleaning services from Dust Busters Cleaners, whether through phone or online booking, you agree to be bound by our Terms of Service and Privacy Policy, and authorize any applicable credit or debit card charges.

Required Card on File

All of our billing is handled electronically via trusted third-party provider Stripe, where you can pay by credit or debit card. It is not possible for us to see any payment method details, so rest assured, your information is safe. We will save your payment method on file and charge you automatically after each clean. Receipts will be emailed to the address on file. We require all clients to have a valid payment method on file; otherwise, we reserve the right to cancel service.

Minimum Service Price ($185)

All cleaning services are subject to a $185 minimum charge.

Pricing Structure (Flat Rate)

All one-time cleanings (deep cleans, move-in/out cleans, and one-time standard cleans) are priced at a flat rate based on the size and condition of your home. The Quoted Amount is the price you will be charged for the service. If the home’s condition differs significantly from what was described, pricing may be adjusted — you will always be notified before any changes.

Card Hold

24 hours before your booking, we will place a temporary hold on your card equal to the booking amount to ensure funds are available. If the hold fails, we reserve the right to cancel the service if necessary. You will be notified via text, call, or email.

Cancellation Fee ($50)

If an appointment is canceled with less than 24 hours’ notice, a $50 cancellation fee will be charged via invoice or card on file. Any deposits or card holds will be refunded or released. This fee may also apply in other circumstances as detailed elsewhere in this Terms of Service.

Lockout Fee ($75)

If cleaner(s) arrive and are unable to gain entry, we will contact you by text and/or phone and wait up to 30 minutes. After 30 minutes without access, a $75 lockout fee will be charged. Additionally, if your home is deemed outside our service scope (e.g., due to an infestation) and service is terminated as a result, the $75 lockout fee will apply.

How to Cancel Your Recurring Service

To cancel recurring service, please contact us by phone/text or email at contact@dustbusterscleanersco.com at least 24 hours before your next scheduled appointment to avoid cancellation or lockout fees.

Recurring Service Reward (7th Clean Free)

Dust Busters Cleaners offers every seventh (7th) recurring clean free. To maintain eligibility for this reward:

• Each recurring clean must take place within 30 days of the preceding clean.
• If a recurring appointment is canceled more than once during an active cycle, the reward cycle resets, and the next completed clean will be treated as the first clean of a new recurring cycle.

Cleaner Reassignment Policy

We reserve the right to reassign cleaners to appointments at our discretion. This may include recurring or one-time appointments. We will make reasonable efforts to notify you of such changes if necessary.

Late Payment Fee (5%)

If payment is not received within 14 days of service, a 5% late fee will be added to the outstanding balance. This will repeat every additional 14 days of nonpayment.

Our payment processor requires periodic before-and-after photos for quality verification. We may also share photos of cleaning work on social media. If you do not wish for photos/videos of your home to appear online, please notify us beforehand and we will honor your request. See our Privacy Policy for details on photo and data handling.

Please report any service-related issues to contact@dustbusterscleanersco.com within 24 hours of service completion to qualify for review or resolution.

All sales are final. No refunds or returns, except as explicitly stated in this Terms of Service.

Dust Busters Cleaners reserves the right to terminate service for any client at any time, for any reason. Written notice will be provided via text and/or email.

Dust Busters Cleaners reserves the right to deny or terminate service due to safety concerns, inappropriate or unsafe conditions, weapons on premises, extreme clutter, disconnected utilities, or any situation deemed “unreasonable.” Cleaners may leave if a home is unsanitary or unsafe; in such cases, a cancellation fee will apply.

Your quoted price assumes cleaners can focus solely on cleaning. Please tidy up to ensure clear access to surfaces and floors.

We are happy to work around pets but ask that indoor activity be limited for efficiency and safety. If a pet poses a risk or becomes anxious, we may refuse or terminate service. If service ends due to pet behavior, the cancellation policy applies.

Instant pricing is based on experience but may be adjusted after inspection. If a job requires more time than expected, we’ll notify you before proceeding. If we cannot reach you, the crew will leave and a cancellation fee will apply. We reserve the right to reevaluate rates if actual cleaning time differs substantially from the estimate.

Please ensure your alarm system is off or provide access instructions and codes in advance. If access is denied due to an alarm, a lockout fee will apply.

If you request to use your own vacuum, Dust Busters Cleaners is not responsible for any damage or malfunction. If the vacuum fails, vacuuming services will not be performed.

Cleaners provide all necessary supplies and equipment. If you require eco-friendly products or prefer your own, please inform us beforehand and have them ready. We are not liable for any damage caused by customer-supplied products.

We do not provide mold remediation, hoarding cleanup, or cleaning involving bodily fluids, blood, feces, vomit, litter boxes, cages, or other hazardous materials.

For safety, cleaners cannot climb higher than a step stool, and our cleaners cannot move any furniture or heavy items. Please move furniture and heavy items prior to the cleaning if you wish the areas beneath or behind them to be serviced.

Although rare, breakage or damage may occur. Cleaners exercise reasonable care but are not liable for normal wear and tear, improper installations, or undisclosed fragile items.

If damage occurs:

1. Notify us within 24 hours.
2. We will attempt identical replacement when possible but cannot guarantee it.
3. Our liability shall not exceed the total amount paid for the service in question.

Cleanings are scheduled between 8:00 AM and 6:00 PM. While we strive for punctuality, unforeseen circumstances (traffic, weather, mechanical issues) may cause delays. We typically arrive within 30 minutes early to 30 minutes late of the scheduled time and will notify you if delayed.

We may close or reschedule cleanings during unsafe weather conditions.

Clients agree not to directly employ, contract, or solicit any current or former Dust Busters Cleaners staff or contractors during service and for two (2) years afterward. Violation incurs a $3,000 penalty, representing a fair estimate of damages. We reserve the right to terminate services immediately and pursue additional legal remedies if necessary.

Dust Busters Cleaners is not liable for delays or failure to perform due to events beyond our control, including natural disasters, extreme weather, power outages, pandemics, transportation disruptions, or governmental restrictions. We reserve the right to reschedule or cancel services under such conditions.

Clients are responsible for supervising minors during cleanings. Cleaners may terminate service if they feel the environment poses a safety concern.

We reserve the right to adjust the service scope if a home’s condition requires extra time, specialized equipment, or techniques. Clients will be informed of any cost changes; if declined, a cancellation fee may apply.

Any claim relating to Dust Busters Cleaners shall be governed by the laws of the State of Illinois, without regard to conflict of law provisions. Disputes shall first be addressed through good-faith negotiation and, if unresolved, submitted to binding arbitration in Illinois.

Dust Busters Cleaners reserves the right to modify these Terms of Service at any time without prior notice.